Terms and Conditions

General

Kaniz Online Shop is a shopping platform where you can browse, select and order products advertised.

Agreement to the terms and conditions

By accessing and using the site, including placing orders of products through the site, you agree that you will be subject to and will comply with these terms and conditions

(a) By completing your registration through the site; and

(b) Using the site to obtain products from us.

Registration

You must complete the customer registration process through the site before placing an order for products through the site.

You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the site. You may not have more than two accounts per delivery address.

If you choose to use a workplace email address for your account or to access the site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

Placing an Order for Products

You may order products by selecting and submitting your order through the site.

Any order placed through this site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the site.

You agree to provide us with current, complete and accurate details when asked to do so by the site.

Cancellation Policy

We reserve the right to accept or reject your order for any reason, including if the requested product is not available if there is an error in the price or the product description posted on the site or an error in your order. We also reserve the right to cancel any order without giving any reason(s). We also have the right to suspend or remove a user account without giving any notice or justification to the user. We will keep every unverified order for 6 (six) hours and make several attempts to verify. If there is no response, after that time the order will be automatically canceled.

Delivery of Products

We will only deliver products ordered through the site to a location where we provide delivery services. You may obtain further information on the site about our delivery time frames and how we deliver your products.

We will deliver the products to the front door at the relevant delivery address. If you ask us to deliver inside a premise or building at the delivery address, our delivery concern persons’ are strictly instructed not to go inside or any place except the front door.

If you are not the person collecting your ordered items, then your representative must provide us with proof of their identity. You acknowledge that we may record the details of any identification provided in relation to the collection of products.

Product Promotions Policy

Please note that the delivery of promotional products or products with a special offer is subject to stock availability. If the product is out of stock, then we request you to replace it with another product which is in stock. You may also cancel the order if you want.

Order Policy

There will be order limits set for certain products to ensure every customer can avail of the necessary products for daily consumption. Kaniz Online Shop is not a marketplace for business to business (B2B) transactions. It is instead an online shopping platform for personal consumption and usage. Thus, we highly discourage shopping with reselling or commercial motives.